Credit union outsources core processing through MDT for greater
efficiencies, enhanced member service
FARMINGTON HILLS, Mich.–(BUSINESS WIRE)–Member Driven Technologies (MDT), a CUSO that hosts the Episys®
core platform from Symitar® to provide a private cloud
alternative for core processing and IT needs, today announced that OUR
Credit Union has successfully implemented the Symitar®Episys®
core processing platform hosted by MDT.
Royal Oak, Mich.-based OUR CU has been serving individuals, families and
businesses within its community since 1959. The credit union began its
search for a new core provider because it had outgrown its original
system, and the manual processes and data entry did not provide the
member experience the credit union wanted.
During the search for a new core provider, the credit union sent
decision makers to MDT’s annual client conference where they learned
more about the company’s services and connected with peers to talk about
best practices, trends and issues currently impacting the credit union
space. Learning firsthand about other credit unions’ success with MDT,
OUR CU made the decision to partner with them and successfully converted
to the Episys platform hosted by MDT in October.
“Though conversion processes can be daunting, the MDT team ensured that
our transition was as seamless as possible, and everything went
extremely well,” said Tina Dix, president and CEO of OUR CU. “MDT
provided our staff with quality training and has been constantly
available to answer any of our questions which is very reassuring when
making a transition to a new system. We were able to maintain the
consistent service our members have come to expect from us.”
Since converting, OUR CU has increased many efficiencies and decreased
the operational processing time for staff, allowing them to concentrate
on more strategic activities such as cross-selling and serving members.
And, the credit union’s members now have access to valuable and
competitive services, such as various deposit and lending solutions.
“OUR CU took the important step of investing in technology to create
better efficiencies for its institution today and into the future,” said
Larry Nichols, CEO of MDT. “By outsourcing with MDT, the credit union
can be more member-focused and less inundated with burdensome tasks. We
look forward to a long and successful partnership.”
About Member Driven Technologies
MDT hosts the Episys® core platform from Symitar®
to provide credit unions with a private cloud alternative for core
processing and IT needs. The CUSO’s service-first, hybrid approach to
outsourcing enables credit unions to boost efficiencies and security and
reduce costs while maintaining a high level of control. In addition to
hosting the Symitar Episys platform, MDT also hosts dozens of seamlessly
integrated solutions to run the entire institution, including digital
banking, payments, lending, security, continuity and regulatory
services. MDT serves credit unions representing more than $22 billion in
assets and approximately two million members. Visit mdtmi.com
or follow @memberdriven for more information.