As the U.S. Healthcare Industry Aims to Improve Patient and Financial Outcomes on the Road to Value, a New NAHQ Survey Offers a Look at How the Industry Trains and Educates on Quality

Healthcare Executives Will Gather at Upcoming Summit to Address
Healthcare Quality

CHICAGO–(BUSINESS WIRE)–Please replace the graphic with the accompanying corrected graphic.

The release reads:


Healthcare Executives Will Gather at Upcoming Summit to Address
Healthcare Quality

In a fresh look at healthcare quality in the United States from the eyes
of the nation’s healthcare quality professionals, is a view of
healthcare organizations’ training and development of their employees’
capabilities in delivering quality healthcare.

In its inaugural survey of healthcare quality, NAHQ asked healthcare
quality professionals which employees in their organization receive
training and education on quality.

Only 33 percent of respondents said all staff receive training and
education on quality within their healthcare organization.

The survey also asked respondents the one thing they would do to improve
quality at their organization. Nearly half, or 47 percent, said their
healthcare organizations need to align all healthcare professionals.

Respondents to the survey are healthcare quality professionals in the
United States, the majority of whom work in hospitals and for whom
quality improvement is their day-to-day work. They know healthcare
quality improvement better than any other healthcare professionals
through their training, development and experience in healthcare

Separately, more and more healthcare disciplines and specialties are
increasing quality and safety training for their own professionals. NAHQ
praises these efforts, says CEO and Executive Director, Stephanie
Mercado, but points out that discipline or specialty specific training
can unintentionally create vertical silos that don’t optimize
team-based, patient care delivery.

Healthcare silos that affect quality can be overcome.

Trained and certified healthcare quality professionals are the primary
building block in breaking down the barriers that disrupt quality
because they both harmonize the workforces contributing to quality and
provide the essential link from front-line care to corporate business
objectives. However, to advance healthcare quality fully, in a way that
improves both patient and financial outcomes consistent with the goals
of healthcare value, Mercado says the entire workforce, regardless of
specialty, discipline or role, has to speak the same language of
quality, which will only come when everyone is trained on
industry-standard quality competencies.

The NAHQ survey is the most recent of the association’s efforts to raise
awareness of improvements that will advance Quality
Driven Healthcare.
NAHQ hosted a fourth quarter 2018 roundtable of
healthcare executives that resulted in a Call-to-Action
for quality workforce integration. As the convener of the conversation
on the critical importance of workforce alignment on quality, NAHQ will
gather healthcare executives at its National
Healthcare Quality Summit
on May 2-3, 2019, in Chicago, to discuss
the value of a healthcare workforce trained in quality competencies, and
will provide specific examples of the positive results achieved by
healthcare organizations who have made this commitment.

Cathy Duquette, PhD RN NEA-BC CPHQ FNAHQ, Executive Vice President,
Nursing Affairs and Nidia Williams, PhD MBB CPHQ FNAHQ, Vice President,
Operational Excellence of Lifespan will discuss their health system’s
experience of reorganization to focus on quality competencies defined by
NAHQ. They will share how Lifespan made the transition that resulted in
$12M saved over four years’ time and vastly improved patient safety.

Paul Stefanacci, MD FACS MBA, Vice President, Quality and Chief Medical
Officer and Ted Donnelly, MHA BSN, Director, Quality, Acute Care
Division of Universal Health Services (UHS), will discuss their health
system’s corporate commitment to a quality competency-based workforce.
UHS has found that quality improves and remains sustainable when staff
shares the same vocabulary and competencies for quality through
consistent, structured education and training. UHS has deployed NAHQ’s
resources that include multi-stakeholder training and development on
quality competencies to close the gaps and eliminate variability between
different approaches in the workforce.

Brad Neet, MBA RN BSN, Chief Executive Officer and Nikole DeVries, MSN
RN CPHQ, Director, Performance Improvement and Patient Engagement of
Southwest Healthcare System, a subsidiary of UHS currently comprised of
two hospitals, will talk about how quality competencies have been
employed at their institution.

Executives interested in NAHQ’s Healthcare Quality Summit can request an
invitation to this event by contacting
More information is also available at


The National Association of Healthcare Quality (NAHQ), as part of its
annual report on the healthcare quality workforce, conducted an online
survey of members, during November and December 2018. The survey was
completed voluntarily by 268 healthcare quality professionals in the
United States. The quality professionals responded to an open-ended
question, “If you could do one thing to improve quality at your
organization what would it be?” Respondents also were asked, “Who in
your organization receives education and training on healthcare quality?”


NAHQ is the leader in healthcare quality competencies. NAHQ provides a
strategic advantage to healthcare professionals and the organizations
they serve by developing and evolving competencies in healthcare quality
that result in better patient and financial outcomes to support the
goals of healthcare value.

NAHQ offers the only accredited certification in healthcare quality,
extensive educational programming, networking opportunities, and career
resources to help healthcare professionals meet the challenges they
face. Learn more about NAHQ at

Healthcare quality; Healthcare quality competencies; NAHQ National
Healthcare Quality Summit; Healthcare value; Quality Driven Healthcare


Anshula Ahluwalia

error: Content is protected !!