Avtex Acquires Automated Voice & Data Solutions

Avtex and AVDS will continue to bring breadth of experience across
customer engagement and contact center services

MINNEAPOLIS–(BUSINESS WIRE)–Avtex, an end-to-end Customer Experience (CX) consulting firm, announced
today its acquisition of Automated Voice & Data Solutions (AVDS), a
Houston-based leader in contact center and customer experience
communications solutions.

AVDS focuses on designing and implementing contact center technologies
that help clients provide engaging and effective customer interactions
and experiences. Leveraging the Genesys contact center technology
portfolio, AVDS creates customized contact center solutions that meet
the unique needs of clients in a wide range of industries.

“Combining AVDS’ expertise in delivering enterprise voice solutions with
the additional products and services offered by Avtex offerings will
enable our customers to meet the digital transformation requirements to
help them remain relevant,” said Brain Holdampf, Avtex Chief Business
Officer. “We have built up our national coverage and looked to bolster
the south-central area to complete our coast-to-coast ability to market
and deliver CX technologies. AVDS was the perfect fit for this piece of
the puzzle.”

Adding the AVDS brand to the Avtex family allows both organizations to
continue to provide industry-leading contact center consulting and
technology services to clients. Helping clients drive better customer
experiences through strategic planning and the innovative use of
technology solutions will remain the focus.

“For over 26 years, it has been my privilege to see AVDS clients succeed
and thrive in the face of tough challenges brought on by shifts in
technology and consumer behavior,” said Sharon Moon, AVDS President.
“I’ve also had the great pleasure of leading a team of some of the most
innovative, dedicated employees to help our clients achieve success. To
be able to hand off the leadership mantle to Avtex for both our clients
and employees is the best outcome for everyone. Avtex and AVDS share
many of the same core values and vision, and I am excited for what the
future holds.”

Combining two such powerhouse contact center and CX solution providers
under the Avtex brand has many in the industry excited, including
Genesys™, a strategic partner of both Avtex and AVDS.

“Avtex is clearly on the move and continues their dedicated and
purposeful investment to the Genesys CX platform,” said Paul Rolf, Vice
President, Global Partnerships and Alliances at Genesys. “We’re ecstatic
to see them continue to grow and help deliver new standards of
experiences to our joint customer base.”

About Avtex
Avtex is a full-service Customer Experience (CX)
consulting and solution provider focused on helping organizations build
trust with their customers. Avtex guides organizations through the
process of creating or improving CX strategies, platforms and policies,
and offers a wide range of services to support CX, including CX
Consulting, Technology Optimization, Technology Innovation and Systems
Management. Avtex is recognized as a top Microsoft and Genesys®
Gold Partner, these partnerships help provide a wide range of technology
solutions, including Contact Center, Customer Intelligence, Business
Productivity, App Development and more. Visit www.avtex.com
for more information.

About AVDS
AVDS helps organizations simplify and automate
technology to solve complex business challenges. With a dedicated sales,
consulting, engineering, and support staff, AVDS focuses on helping our
customers meet evolving consumer demands and maintain a smarter
workforce through innovation in design and “deliberately different”
service. AVDS provides expertise in omni-channel communications
solutions for enterprise organizations and contact centers. Our
portfolio of services includes Strategic Consulting, Managed Services,
and Professional Services/Customer Application Development.


Beth Ingebretson, Marketing Communications Manager

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